Latest News
How To Win With A Tech-Forward Customer Experience
With countless options for every product or service imaginable, customers often look at businesses as commodities. At Qaixen, we understand that business owners need to be clever about standing out from the crowd and setting themselves apart.
Customer experience is quickly emerging as a key differentiator between businesses. In fact, 3 in 4 business leaders said improving the customer journey and user experience was their top priority for next year.
Check out this article to learn more and contact us to discover #Microsoft cloud-based tools to help you deliver better customer experiences.
Customer story: Jumeirah Hotels
How might your business change if customers actually read your emails? At Qaixen, we understand this can make all the difference in the world!
Customers of Jumeirah Hotels & Resorts, which owns 23 luxury hotels worldwide, not only “unsubscribe” less, but 50% engage with the personalized emails the company sends. With Microsoft Dynamics 365, Jumeirah sends relevant, customized content enabled by an automated, cloud-based system.
Contact us to learn how you can make #MSDYN365 work for you too.
Toronto Zoo
Moving from pen and paper to a culture of cloud-based technology, the Toronto Zoo has revolutionised the way employees work. Using Office 365, they have improved internal processes and data...
Transforming sales: Microsoft removes obstacles and gives back time with Dynamics 365
CRM systems are critical for every business. How do you rank your system? At @Qaixen, we want you to access the tools that will take your customer sales experience to the highest level.
Microsoft uses Microsoft Sales Experience (MSX) to track customer interactions as part of the sales opportunity pipeline and to accelerate deals because direct sales represent about 50% of total Microsoft revenue. Your business can use the same system that Microsoft uses to maximize your sales potential.
Contact us today to find out more on how MSX can help your organization engage customers and convert sales.
#DigitalTransformation
Microsoft migrates 150,000 mailboxes to Exchange Online
How important is your employees’ time? With today’s workforce spending more time on email, it’s time you prioritize your workers’ email system. Qaixen is here to help you integrate a solution that will help your employees get their time back.
With Exchange Online, your people need less time to support your email system, which frees them up for other projects. The guaranteed business continuity supports workplace flexibility adding to the flexibility of your workforce.
With more time, imagine what important tasks your team could focus on. Contact us today for more information on how we can help.
Microsoft Dynamics for Customer Service
Your customers won’t always come to you. That’s why your sales reps need a CRM solution that they can use on the go. At Qaixen, we know finding the right solution can be tough, so we’re here to facilitate your search.
With Microsoft Dynamics 365, you can extend service to the field when there is a need for onsite help and capture and display big data insights in a way your people can consume and act on the data.
With Microsoft solutions, your team has more power to deliver personalized customer service than ever before. Contact us to find out how we can help.
Day in the life–Financial services
If you are a financial services professional, your day is likely packed with many tasks; checking your email probably consumes a lot of your day. At @Qaixen, we know that you could be saving valuable time in your day by maximizing the potential of your email provider.
Microsoft business-class email and calendaring products help you stay on top of what matters with a clear, unified view of your email, calendar, and contacts.
With Microsoft, stay connected wherever you are. Let us help you integrate this amazing solution, so you can free up time in your day. Contact us for more information.
Technology Trends That Will Radically Change The Face Of Customer Care
Lack of knowledge among representatives is one of the biggest pains for customers. That’s an issue we can help with. Qaixen is here to aid you in gathering the right set of tools to enable your representatives’ need to provide great customer service.
With Microsoft Dynamics 365, log and access customer history so you can immediately tailor your approach, and facilitate customer needs quickly. With the tools to customize individual customer service experiences your organization can reap the rewards of increased customer satisfaction.
Contact us today to find out how we can help.
Why Cloud (By Default) Gives You Security You Couldn’t Afford Otherwise
Without dedicated 24/7 professionals and support, fast backup tools and easy-to-use collaboration solutions, your IT infrastructure could probably benefit by moving to the cloud. Qaixen knows that journey can be tough, that’s why we’re here to help.
With a complete, intelligent solution, including Office 365, Windows 10, Enterprise Mobility + Security, and Azure, everyone in your organization is empowered to be creative and work together, securely.
The future of your digital business depends on getting your IT right. Contact us today for our plan to help you along your journey to the cloud.