Industry News
How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

How cloud-based PBX and PSTN save Microsoft more than $120,000 per day with Skype for Business

In a constant attempt to unify communications at Microsoft, they seek a perpetual state of transformation. Leveraging the advantages of cloud-based communication is one area that they have found substantial gains. Using Skype enables their employees to work remotely and encourages them to bring-their-own-device. Your business can leverage those same modern digital advantages by integrating the solutions just like Skype.

At Qaixen, we’re knowledgeable in the space and can help you to transform your business. Contact us to find out how we can help.

Industry News
Dynamics 365 for Customer Service – Create lifetime customers

Dynamics 365 for Customer Service – Create lifetime customers

Only 16% of support calls are resolved in the first 5 minutes. That can add up quickly across multiple employees and calls each day. Automating that customer interaction can save your business valuable time with guided, intelligent service that improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

At Qaixen, we want to help you integrate a solution that can do all of these things. Dynamics 365 is one such program, and we’re masters at helping businesses adopt and integrate it as a customer support solution. Contact us to find out how we can help.

Industry News
Why Cloud Customer Flyer

Why Cloud Customer Flyer

Are you still using that same old email platform? If so, it’s probably time to upgrade. Get the most for your business by leveraging the unique opportunities that using a modern email platform can bring: access email from anywhere, on any device and keep your information safe with document access controls and remote data wipes. Avoid the maintenance and surprise expense of hardware and software costs.

At Qaixen, we know that with the right email platform, your business will free up time and money. Contact us to learn how we can help you to bring your email platform to the modern digital age.

Industry News
A Customer Data Platform Picks Up Where CRM Leaves Off

A Customer Data Platform Picks Up Where CRM Leaves Off

If you had access to all your customer data, how would you use it? That’s the question you should consider before you begin to bring your data together; then you can set your organization up for success.

With the Azure data platform, you can take advantage of the efficiency and agility of the cloud by easily migrating to the cloud without changing code. Unlock insights and make predictions faster with Azure.

Qaixen and Microsoft are here to help you get the most out of your data. Contact us today to find out how we can help you transition to the data platform that IT pros trust.

Industry News
Why a ‘Personal’ Customer Experience Is Critical to Your Business’ Success

Why a ‘Personal’ Customer Experience Is Critical to Your Business’ Success

70% of consumers say a company’s understanding of their individual needs influences their loyalty. And contrary to what you might believe, customers don’t fear personalization, they expect it.

At Qaixen, we have seen–and we understand–that personalization and data transparency can be powerful tools to help you stay competitive with customers and to differentiate yourself in a commoditized marketplace.

Contact us to learn how cloud technology and intelligent data insights can help you win and keep customers.

Industry News
The millennial arrival and the evolution of the modern workplace

The millennial arrival and the evolution of the modern workplace

At Qaixen, we’re making strides to modernize our workplace and empower our customers to do the same.

By 2030, millennials will make up 75% of the workforce, and businesses must continue to evolve in step with a generation that expects access and flexibility, prioritizes work-life integration, and depend on technology that will not only promote personal growth, but help them bring about change in the world.

Enable your employees to stay connected and make an impact with the Microsoft Cloud and best-in-class collaboration tools like #Office365. To learn more, contact us today.